We're confident that you'll love your new pillow, but just in case you don’t (not likely we know), we make returns as simple as possible.
If you decide that your slp.lab product isn’t right for you within your 100 night sleep trial, our return process is easy.
Returns
You have 100 days to try any slp.lab product and if you don’t like it, you can return it for a full refund with no questions asked. If 100 days have gone by since your purchase, unfortunately we will not be able to offer you a refund or exchange.
To be eligible for a return, your item must be unused OR like-new (donatable) condition. You do not need the original packaging. We are unable to accept returns of stained, damaged, or incomplete pillows (missing parts or tags).
To complete your return, we require a receipt or proof of purchase. Do note that you will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
Please do not send your purchase back without contacting customer support first. To initiate a refund email support@slplab.com.au
There are certain situations where only partial refunds are granted (if applicable):
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. Most are processed in 5-7 business days of receipt of the item.
If you are approved, then your full refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again, then contact your issuing credit card company or financial institution, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@slplab.com.au
Exchanges
We only offer exchanges on unopened items, once the original item has been returned to us, undamaged.
To return your product, please contact us first at support@slplab.com.au
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
A shipping fee will apply to the replacement product that we send you, which we will advise the cost of prior to initiating the exchange process.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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We never sell returned products.
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Cancellations
Cancelling your order may not be possible. If you wish to cancel your order, please contact me as soon as possible at support@slplab.com.au for support. To provide our customers with the best possible experience, many orders ship within hours and cannot be cancelled once they have been processed.
We reserve the right to cancel an order placed in error before it has shipped.
Cancellations via email may be accepted, but do not consider your order cancelled until you have received verbal or written communication from slp.lab confirming your cancellation.
